FullStride Cryotherapy LLC and FullStride Equipment LLC (“we,” “our,” or “us”) values your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with us, including through our website, services, and products.
1. Information We Collect
We collect personal information voluntarily provided by customers and business contacts, including:
- Full name
- Business or organization name
- Phone number
- Email address
- Shipping and billing addresses
- Information related to orders, service requests, or support needs
We do not knowingly collect information from minors.
2. How We Use Your Information
Your information is used solely for legitimate business purposes, including
- Processing and fulfilling product orders
- Providing technical support and customer service
- Scheduling product demonstrations, installations, and service appointments
- Sending maintenance reminders and safety alerts
- Occasionally sharing product updates or announcements (only to those who have opted in)
We may send SMS messages to your mobile phone for these purposes. You can opt out at any time by replying STOP.
3. How We Collect Consent
We collect express consent to send SMS messages through:
- Verbal agreement in person or over the phone
- Written consent via email or signed documents
Our website is not used to collect consumer opt-in for SMS messaging. We only send SMS communications to individuals who have given direct permission to receive them.
4. Sharing Your Information
- SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company.
- We do not sell your personal information.
- We may disclose your information when required to comply with legal obligations, enforce our policies, or protect our rights and safety.
5. How We Protect Your Information
We take reasonable steps to secure your data, including:
- Using secure communication and data storage practices
- Restricting access to customer information
- Never selling, sharing, or renting your information — including phone numbers and consent records — to third-party providers or marketing services
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
6. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on our website or made available upon request. Continued interaction with our business constitutes acceptance of the updated policy.
7. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
FullStride Cryotherapy LLC
Email: admin@fullstridecryo.com
Mailing Address: 325 Adams Drive, Suite 325-402, Weatherford, TX 76086